Last Updated: June 2023

At Baseball Promotion Store, we stand behind our equipment like a catcher behind home plate. We want you to be completely satisfied with your purchase of baseball and softball gear. If you’re not happy with your order, we’ll make it right with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for a return:

  • Item must be unused and in the same condition as received
  • Item must be in its original packaging
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Batting helmets (after removal of protective film)
  • Catchers equipment that shows signs of use
  • Cleats and shoes that have been worn outdoors
  • Personalized or custom-ordered items

How to Return an Item

Step 1: Request a Return Authorization

Email our customer service team at [email protected] with your order number and reason for return. Use the template below to ensure we get all necessary information:

Subject: Return Authorization Request – Order #[Your Order Number] Dear Baseball Promotion Store Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: Product Name: [Product Name] Quantity: [Quantity] Reason for Return: [Reason – e.g., Wrong Size, Defective Item, etc.] Please advise on next steps for returning this item. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Package Your Return

Once approved, carefully pack the item(s) in the original packaging with all tags still attached. Include a copy of your order confirmation or packing slip.

Step 3: Ship Your Return

Send your return package to:

Baseball Promotion Store
Returns Department
530 Pearl Street
Sacramento, CA 95826
USA

We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing (depending on your bank)
  • PayPal: Typically within 24 hours of processing

Shipping fees are non-refundable unless the return is due to our mistake.

Exchanges

Need a different size or model? We’ll happily exchange your item:

  1. Follow the return process above to send back your original item
  2. In your return request email, specify the replacement item you’d like
  3. Once we receive your return, we’ll ship your replacement

If the replacement item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Damaged or Defective Items

If you receive a damaged or defective item (rare, but it happens), contact us immediately at [email protected] with photos of the damage. We’ll send a replacement right away and cover all shipping costs.

Questions?

Our customer service team is ready to help you with any returns or exchanges questions. Contact us at [email protected] and we’ll respond faster than a 90mph fastball.

Note: This policy applies to purchases made directly through fastpitchequip.com. For purchases made through third-party retailers, please contact them directly for their return policies.